Terms and Conditions
Welcome to Marlette’s Coffee Company! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Marlette’s Coffee Company’s website if you do not agree with all of the terms and conditions stated on this page.
Refund and Returns Policy
At Marlette’s Coffee Company, we are committed to delivering freshly roasted, high-quality coffee. Since each order is roasted to perfection and made just for you, our return and refund policy reflects the nature of our product. Please read the following details carefully:
Freshness Guarantee
We take pride in roasting every order fresh to ensure that you receive the highest quality coffee possible. If for any reason you are dissatisfied with your coffee, we’re here to make it right.
Refunds for Coffee Products
If your order arrives damaged, incorrect, or defective, we’re happy to offer a refund or replacement. To request a refund, please contact us at support@marlettescoffee.com within 7 days of receiving your order. Be sure to include:
- Your order number
- A description of the issue
- Photos of any damage (if applicable)
Refunds are issued on a case-by-case basis and will be processed within 5-7 business days after approval. Refunds will be credited to the original payment method.
Non-Returnable/Non-Refundable Items
- Coffee that has been opened or used cannot be returned or refunded unless there is a defect or quality issue.
- Gift cards and promotional items are non-refundable.
Cancellations
Since each order is roasted specifically for you, we cannot guarantee cancellation once your order has been processed or roasted. If you need to cancel your order, please contact us immediately at support@marlettescoffee.com. We will do our best to accommodate your request, but if your coffee has already been roasted, the order cannot be canceled.
Shipping Issues
We are not responsible for shipping delays or delivery issues once your order leaves our facility. However, if your order is lost or damaged in transit, please notify us as soon as possible, and we will work with the shipping carrier to resolve the issue.
Contact Us
For any return or refund inquiries, please email us at support@marlettescoffee.com. Your satisfaction is our top priority, and we’re happy to assist with any concerns!
Intellectual Property Rights
Other than the content you own, which you may have chosen to include on this website, Marlette’s Coffee Company and/or its licensors own all the intellectual property rights and materials contained in this website. You are granted limited license only for purposes of viewing the material contained on this website.
Restrictions
You are specifically restricted from all of the following:
- Publishing any website material in any other media;
- Selling, sublicensing and/or otherwise commercializing any website material;
- Publicly performing and/or showing any website material;
- Using this website in any way that is or may be damaging to this website;
- Using this website in any way that impacts user access to this website;
- Using this website contrary to applicable laws and regulations, or in any way may cause harm to the website, or to any person or business entity;
- Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website;
- Using this website to engage in any advertising or marketing.
Certain areas of this website are restricted from being accessed by you and Marlette’s Coffee Company may further restrict access by you to any areas of this website, at any time, in absolute discretion. Any user ID and password you may have for this website are confidential and you must maintain confidentiality as well.
Your Content
In these terms and conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this website. By displaying Your Content, you grant Marlette’s Coffee Company a non-exclusive, worldwide irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party’s rights. Marlette’s Coffee Company reserves the right to remove any of Your Content from this website at any time without notice.
No Warranties
This website is provided “as is,” with all faults, and Marlette’s Coffee Company expresses no representations or warranties, of any kind related to this website or the materials contained on this website. Also, nothing contained on this website shall be interpreted as advising you.
Limitation of Liability
In no event shall Marlette’s Coffee Company, nor any of its officers, directors and employees, be held liable for anything arising out of or in any way connected with your use of this website, whether such liability is under contract. Marlette’s Coffee Company, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this website.
Indemnification
You hereby indemnify to the fullest extent Marlette’s Coffee Company from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these terms and conditions.
Severability
If any provision of these terms and conditions is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation of Terms
Marlette’s Coffee Company is permitted to revise these terms and conditions at any time as it sees fit, and by using this website you are expected to review these terms and conditions on a regular basis.
Assignment
The Marlette’s Coffee Company is allowed to assign, transfer, and subcontract its rights and/or obligations under these terms and conditions without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these terms and conditions.
Entire Agreement
These terms and conditions constitute the entire agreement between Marlette’s Coffee Company and you in relation to your use of this website and supersede all prior agreements and understandings.
Governing Law & Jurisdiction
These terms and conditions will be governed by and interpreted in accordance with the laws of the state of California, and you submit to the non-exclusive jurisdiction of the state and federal courts located in California for the resolution of any disputes.
If you have any questions about these terms and conditions, please contact us at info@marlettescoffee.com.